Accessibility

Accessibility Statement for RA Sushi

This is an accessibility statement from The ONE Group Hospitality, Inc. in regard to their organization RA Sushi.

Measures to support accessibility

The ONE Group Hospitality, Inc. | RA Sushi takes the following measures to ensure accessibility of RA Sushi:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. RA Sushi is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of RA Sushi. Please let us know if you encounter accessibility barriers on RA Sushi: [email protected]

Technical specifications

Accessibility of RA Sushi relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of RA Sushi, there may be some limitations. We have just launched a new website in efforts to address many past accessibility issues, however we are still in process of evaluating the accessibility of the new site. Below is a description of known limitations, and potential solutions. Please contact us at [email protected] if you observe an issue not listed below.

Known limitations for RA Sushi:

1. WCAG 1.3 Adaptable

a. Some text that is styled as a heading is not labeled as a heading. This may cause confusion for some users wanting to just to sections of the site that seem to be divided visually in ways that they are not via assistive technology.

b. Some form controls might be missing labels, which could make it more difficult for assistive technology to identify what the user should do in an area.

2. WCAG 2.4 Navigable

a. Some controls might not change appearance when selected.

b. Some link text that is the same might be going to different urls.

c. Some links might be too vague.

d. Some links might be going to anchors that don’t exist.

3. WCAG 3.2 Predictable

a. Some forms might be missing labels or submit buttons.

4. WCAG 3.3 Input Assistance

a. Some forms might not be properly allowing screen readers or other assistive technology to read out instructions, corrections, or error messages.

5. WCAG 2.1 AA SC 4.1.3 Status Messages

a. On the Reservations page, if a screen reader user selects ‘Complete reservation’ at the end of the reservation process, no confirmation is announced when the screen changes to show a reservation has been made. This error specifically is due to 3rd party software (Open Table) and not immediately resolvable. However we are researching solutions.

Action being taken

We are working with an external team to regularly test the accessibility of this website.

In the meantime, if you encounter any accessibility limitations while using our website please contact us [email protected]. Alternatively you can call our customer service number 305-702-2880 and we will be happy to assist you and also note any issues you have encountered so we can make sure those are addressed in our new website.

Assessment approach

The ONE Group Hospitality, Inc. | RA Sushi assessed the accessibility of RA Sushi by the following approaches:

External evaluation

Date

This statement was updated on 4 October 2025.