FAQ

The RA Sushi Bar Restaurant concept is based on inventive sushi, Japanese cuisine and innovative cocktails served in a high-energy, fun and sexy environment.

We currently have 16 locations in Arizona, California, Florida, Kansas, New York, Nevada and Texas.

Scottsdale, AZ in 1997.

Below you can find more information about The Hook Up.

1) What is ‘The Hook Up’?
‘The Hook Up’ is our preferred customer email program for guests to hear about food and drink specials, parties, events and all other happenings in the RA. Upon signing up, guests will receive a Welcome Email confirming their enrollment to the program. Our guests will also receive a $20 birthday and half birthday certificate to use throughout the month of their birthday and Half Birthday. Sign up today at www.RAsushi.com.

2) When should I receive my birthday/half birthday certificate?
To give our guests time to schedule their celebration with us, birthday certificates are issued daily, and you will receive your birthday certificate 8-10 days before your birthday occurs. Half birthday certificates are issued daily, and you will receive your certificate on the day of your half birthday.

3) I never received my certificate. What happened?
Here are a few reasons:

• Your certificate was sent to you, but based on your email account settings the email was filtered to your ‘spam’ or ‘junk mail’ folders. Please check both of these locations for your certificate. Please make sure to add the following email address to your contacts in order to ensure safe delivery of your half birthday certificate: TheHookUp@RAsushi-news.com.
• You may have an incomplete/incorrect date of birth on file (we REQUIRE the following format: MM/DD/YYYY) and/or you have not selected a RA Sushi location you most frequently visit.
• If you and another member registered on the same email account, the information may belong to the other member. There is only one person per email address as stated in ‘The Hook Up’ Terms and Conditions.
• If you registered in one of our restaurants, the information submitted may have been illegible and the registration could not be processed. Please note that in store registrations can take up to four (4) to six (6) weeks to process. If you would like to receive RA notifications immediately, please sign up for ‘The Hook Up’ online at www.RAsushi.com today.

4) I’m having a hard time viewing and/or printing my certificate. What can I do?
This occurs based on the settings for your email account. Make sure the following email address is listed in your contacts: TheHookUp@RAsushi-news.com. You can also try viewing the email in your browser by clicking “View Online” in the top right corner.
If you are still having trouble, please contact your email provider for further assistance.

5) I lost my certificate. Can I get another one?
RA will re-issue certificates during the month of your birthday and half birthday. Please send an email to customerservice@RAsushi.com to request a resend.

6) I just registered for “The Hook Up” on-line and my birthday/half birthday is this month. How soon can I get my certificate?
Certificates for new registrants will be emailed within approximately ten business days of registering. Please make sure to add TheHookUp@RAsushi-news.com to your contact list so your certificate will be delivered to you.

7) Is there any way to get a certificate emailed to me sooner?
Our certificates are issued via an automated computer system and cannot be sent out individually based on a guest’s preferences.

8) If I registered in the restaurant, how long will it take before I get any emails?
Registrations submitted at one of our RA Sushi restaurants take approximately four (4) weeks to (6) weeks to process. If you would like to begin receiving information sooner, please sign up on our website at: www.RAsushi.com

9) Do I need to bring the entire certificate to the restaurant?
Yes. Please bring the printed certificate along with valid photo identification with proof of date of birth (e.g., driver’s license) to any participating RA Sushi location. RA Sushi must be able to verify your name, complete date of birth (MM/DD/YYYY), the certificate’s expiration date and barcode must appear on certificate. If any of these is NOT provided, RA Sushi reserves the right as per the Terms and Conditions of ‘The Hook Up’ to decline the certificate and require payment in full.

10) I tried to register my child for ‘The Hook Up’ so why haven’t they received any information?
‘The Hook Up’ email program requires that members must be at least 13 years of age to participate. If you tried to register a child 12 and under, their information was not processed as it is in violation of the Terms and Conditions of ‘The Hook Up’.

11) I just updated my information with a complete date of birth. Can I get the certificate now even though my birthday/half birthday was last month?
The Hook Up program requires that members provide a complete date of birth and the RA location you most frequently visit in order to receive a certificate. Per ‘The Hook Up’ Terms and Conditions, RA does not issue certificates for birthday/half birthdays in previous months even though the information is now updated. A certificate will be emailed to you on the first day of the month of your next half birthday.

12) What if my name or date of birth is incorrectly spelled or listed? Will the restaurant accept my certificate?
You will need to email us the account information along with what needs to be corrected to customerservice@RAsushi.com and a certificate will be re-issued if there are no other errors with your account. Please note that we will make every effort to reissue a certificate within two business days.

13) Can the expiration date on my certificate be extended?
Unfortunately, RA Sushi does not offer extensions or reissues after the certificate is expired.

14) We only have one shared email address. Why can’t you register two people on the account?
This is a violation of ‘The Hook Up’ email program’s Terms and Conditions which require a unique email address for each member. This information is clearly listed on both the registration form and on our website.

15) How can I receive my certificate if we only have one email account?
You must open a new email account. These are free and available to anyone through a variety of services. Once you have a unique email address, re-register at www.RAsushi.com.

16) If I forget to print off my certificate, can I just show the certificate to the server on my cell phone?
No. The Terms and Conditions of the program require that you present a printed copy of the certificate along with a photo ID in order to receive your offer.

17) I need help with my certificate for my dinner reservation tonight/this weekend. Can you help?
Please send an email to customerservice@RAsushi.com. We will make every effort to respond within two business days, but may require additional time to resolve depending on the issue. We review requests Monday through Friday between 9:30am and 5:30pm Eastern Standard Time. We will do our best to assist you as quickly as we can. Please keep in mind certificates may be redeemed Monday – Thursday ONLY, and may not be redeemed on Friday, Saturday or Sunday.

18) Can I use my certificate in addition to existing RA Sushi offers?
No. This offer cannot be combined with any other offer, promotion or discounted pricing including (but not limited to) Happy Hour.

19) How many certificates can be used at one table?
Per the disclaimer listed on the certificate, “Offer cannot be combined with any other offer, discount coupon or promotion. Limit one certificate per person, per party. Certificate valid for onetime use only. Void where prohibited.”

20) Can I use my certificate on takeout?
The birthday and half birthday certificate is valid for dine-in only and must be presented to the wait staff prior to ordering.

The word RA does not have a specific meaning. Rather, it is a sound in the Japanese language. It is easy to pronounce and remember and builds on the sushi concept with a sound similar to the word “raw.”

Yes, you can book your table on our website or through OpenTable.

Of course. Even here at RA we believe there’s more to life than sushi. We are very proud of our wide variety of Shareables, hibachi entrées, noodle and teriyaki dishes, soups, salads and other Japanese delights. Hungry? Check out our menu.

We have calorie information available on our menus. click here to see it on our website as well.

Please feel free to email your comments to feedback@RAsushi.com.

Happy Hour pricing is only available if you dine in and is not available on take out orders. But really, Happy Hour is a lot happier in the RA. So stay and have fun!

We sure do. And RA would love to help you host your next event. To find out more about our catering simply click here.

RA Times Square has a private room. Please contact the manager to accommodate your group.

It’s super easy to give the gift of great food. Gift cards can be purchased at any of our restaurants or online right here.

The RA Marketing Department handles all media buys. Please send media kits/advertising information to advertising@RAsushi.com.

RA is a big supporter of charitable organizations and we are always happy to consider donation requests. Please fill out your donation request here.

It’s super easy. Just click here and tell us why you would be a great addition to the RA team.

Unfortunately, at this time RA Sushi does not franchise.

Our home office contact information is:
RA Sushi Corporate Office
21500 Biscayne Blvd.; Suite 900
Aventura, Florida 33180
Email: office@RAsushi.com
Phone: 305.593.0770
Fax: 305.675.3849

RA Sushi restaurants require the full first and last name as they appear on a valid ID to verify your identity when presenting your certificate. Even if you go by a nickname, the name on your Hook Up® account needs to match your ID to redeem your certificate. RA Sushi reserves the right to decline the certificate if this information is not accurate.

Unfortunately, we cannot switch profile information between guests, as it does cause confusion. Per our Terms and Conditions, we do ask that each member register with their own personal email address. You may sign up again with your own personal email address.

Yes, please send us the life event that led to your name change (marriage, divorce, etc.) and our Guest Services team will update your account.

If you’d like to re-register using a previously registered email address, please contact our Guest Services team by emailing thehookup@rasushi.com so we can assist. If you’d like to register with a new email address, please click here.

RA Sushi respects the privacy of our members and does not knowingly share your birthday with anyone, except when required by law. The complete date of birth is required to not only ensure that the legal age requirement for participation is met, but also to verify your identity in our restaurant when redeeming your certificate.

We do not accept names with a single letter or first initial. The system will not accept periods, spaces or dashes in a name. Please remove these and re-enter your name. If you’re still having trouble, please email Guest Services at thehookup@rasushi.com

Per our Terms and Conditions, there is only one member of The Hook Up® permitted per email address. Every member will need to register with a unique email address.

Please send an email to our Guest Services team at thehookup@rasushi.com so we can look into your account for you. Please add info@email.rasushi.com to your contact list.

Your RA Sushi birthday/half birthday certificate will be emailed to you within two business days — please make sure the bar code is visible prior to printing the certificate. Please add info@email.rasushi.com to your contact list.

Please send our Guest Services team an email at thehookup@rasushi.com so we can look into your account for you. Please add info@email.rasushi.com to your contact list.

We will re-issue RA Sushi birthday certificates during the month of your birthday and half birthday and only prior to your certificate’s expiration date. Please send an email to thehookup@rasushi.com to request a re-send. We recommend adding info@email.rasushi.com to your safe sender list to prevent our emails from going to your spam folder.

Unfortunately, to qualify for a birthday certificate, per our Terms and Conditions, each guest must be actively registered with The Hook Up with their own personal email address that they can access so that they can receive our communication throughout the year.

Per our Terms and Conditions, there is a limit of one guest per email address. The sharing of email accounts is not permitted.

If you find that you haven’t received your birthday certificate by the time your birthday/half birthday occurs and you’ve checked your spam, junk and promotions folders to confirm your certificate hasn’t been filtered to another folder, please reach out to our Guest Services team by emailing thehookup@rasushi.com for assistance as opposed to re-registering.

No. Per the Terms and Conditions of the program which you agreed to upon registration, your birthday certificate MUST be printed and presented to your server to redeem.

No. The information on your birthday certificate must match your valid ID. RA Sushi reserves the right to decline the certificate per the Terms and Conditions of the program.

While it is not required, we do RECOMMEND that you make a reservation. Based on business levels, we may not be able to accommodate walk-ins and will not extend the expiration date on your certificate. Please visit our locations page,
rasushi.com/locations for a complete list of RA Sushi restaurants with their contact information. You may also make your reservation online by clicking here.

No, there is no minimum spend to redeem your birthday/half birthday certificate. The maximum value of your birthday/half birthday certificate is $20. If you spend less than $20, there will be no reimbursement given. If you spend more than $20, you will be responsible to pay the amount in excess of $20. Your certificate cannot be used toward alcoholic beverages, tax or tip. Please check our Terms and Conditions for more details.

Certificates can only be redeemed for in-restaurant dining. It excludes take-out and delivery orders.

Your birthday certificate can be redeemed at any participating RA Sushi restaurant that offers dine in service.

Yes. Certificates cannot be used on Thanksgiving, Christmas, New Year’s Eve or Valentine’s Day.

Please be sure to check your spam or promotions folder in your email. If you still encounter issues, please send an email to thehookup@rasushi.com for assistance.

You should receive your welcome certificate within 24 hours after you register with The Hook Up. Please be sure to check your spam and promotions folder in your email and add info@email.rasushi.com to your contact list.

Yes, every new registrant to The Hook Up is eligible for a $10 welcome certificate. Certificates are for dine-in only and cannot towards the purchase of alcohol. Certificates are only valid Monday – Thursday.

$10 Welcome certificates are only issued to new registrants of The Hook Up and are valid for 29 days from the date you signed up. You may have exceeded your redemption period or may not have successfully registered with The Hook Up. Please contact our Guest Services team for assistance by emailing thehookup@rasushi.com.

You have 29 days from the day that your certificate is issued to redeem.

Your welcome certificate cannot be combined with any other discounts, offers or promotions.

Your certificate can be applied to any menu item except for promotional menu items, alcoholic beverages, take out or delivery orders. Certificates cannot be used on the following holidays: Thanksgiving, Christmas, New Year’s Eve and Valentines Day.

No. The welcome certificate is intended for the recipient and registered user of The Hook Up only.

You will need to print your RA Sushi birthday certificate to redeem your discount per the Terms and Conditions of the program.

This typically occurs based on the settings for your email account. Make sure the following email address is listed in your contacts: info@email.rasushi.com.
You can also try viewing your email and RA Sushi birthday certificate in your browser by clicking “View in Browser” in the top right corner of your email. If you’re still having trouble, you will need to contact your email provider.

We will make every effort to respond within two business days.

The Hook Up® is an online marketing program and we can ONLY assist you via email. Please send a message to our Guest Services team at thehookup@rasushi.com. We will make every effort to respond within two business days but may require additional time to resolve depending on the issue. We review requests Monday through Friday between 9:30AM and 6:30PM Eastern Standard Time*. We will do our best to assist you as quickly as possible. * Excludes Holidays.

No, RA Sushi certificates cannot be honored at Benihana locations.

Benihana is an iconic teppanyaki restaurant and is the sister brand to RA Sushi. Visit Benihana.com to learn more and find a location.

No. Benihana certificates cannot be honored at RA Sushi locations.

You have been identified as one of our most loyal guests by visiting RA Sushi multiple times per year and/or your annual spend at our restaurants. Because of this, we are rewarding you with a Most Valuable Guest VIP Certificate. Terms and Conditions apply.

A Most Valuable Guest (MVG) is a guest determined and identified by RA Sushi. RA Sushi reserves the right to revoke this designation at any time, in accordance with our Terms and Conditions.

Most Valuable Guest is a designation determined and identified by RA Sushi. We encourage you to continue to visit your favorite RA Sushi location. We thank you for your patronage.

Unfortunately, our Guest Services team doesn’t handle reservation requests. Please visit our website, https://rasushi.com/reservations to make a reservation online. For larger parties, please reach out to the restaurant directly.

Please reach out to our Guest Services team by emailing thehookup@rasushi.com to determine eligibility.

We allow each guest 29 days to redeem your birthday/half birthday certificate. If your certificate expires on a day when it’s not redeemable, please make arrangements to dine with us before that date.

You must be at least 13 years of age to participate in The Hook Up.

There is a limit of one certificate per person.

Certificate can only be redeemed at RA Sushi. Not applicable for use at any other restaurant brands.